Poor service- Paid up letter

Honestly, there is nothing I regret like having a contract at Vodacom. I closed my account about a year ago and I no longer use the SIM card and the router but a few weeks later, when I wanted to go get myself a vehicle, I couldn’t because they say I owe Vodacom.

When I went to Vodacom, I find out that they didn’t cancel my account and they were still sending data to the lost sim that I cancelled, so now I have to pay for that which I eventually did.

Now the problem starts when I request a settlement letter and NO ONE can help me and this has been going on for a week, there customer service is so poor, it makes me sick and honestly, at this point, I just wish they could shut down Vodacom because they really don’t care about customers and half the staff don’t know what they are doing.