1 reviews | Active since Oct 2016
Poor service ..Overcharged and *********** staff
<p style="color: #555555;">Vodacom has overcharged my fiance. I tried on numerous occasions to speak to advisors who are *********** and transfered me from advisor to advisor I once stayed on call on the 111 number for over 30 minutes and was passed to more than 7 different agents being cold transfered to each other, everyone I spoke to did not get me a manager to have the issue resolved and no callbacks were made to us and it's almost a month with the new bill due for extraction and possibility that this poor service provider will debit again.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">#Vodacom outsource your customer services to people that know about customer service and are competent to handle customers queries not to sites that mess the customers and transfer them from dept to dept. Data protection your agents know nothing of this. Very very poor service</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi,
I put this dissatisfaction and complaint through two days ago but still didn't get contacted, I'm only curious what's the SLA period to be contacted purely because if our account is debited again then I will seek legal assistance as the last debit was almost a month ago with no support or assistance, everything I went into the store systems were offline and when I called through to contact centers they don't have access to the invoice due to system upgrades or have to go to backoffice to view the bill?? Is this for real? No access to view a customer's invoice when I can see the incorrect charges on the Vodacom app. Poor very poor
Hi,
I put this dissatisfaction and complaint through two days ago but still didn't get contacted, I'm only curious what's the SLA period to be contacted purely because if our account is debited again then I will seek legal assistance as the last debit was almost a month ago with no support or assistance, everything I went into the store systems were offline and when I called through to contact centers they don't have access to the invoice due to system upgrades or have to go to backoffice to view the bill?? Is this for real? No access to view a customer's invoice when I can see the incorrect charges on the Vodacom app. Poor very poor
Hi,
I put this dissatisfaction and complaint through two days ago but still didn't get contacted, I'm only curious what's the SLA period to be contacted purely because if our account is debited again then I will seek legal assistance as the last debit was almost a month ago with no support or assistance, everything I went into the store systems were offline and when I called through to contact centers they don't have access to the invoice due to system upgrades or have to go to backoffice to view the bill?? Is this for real? No access to view a customer's invoice when I can see the incorrect charges on the Vodacom app. Poor very poor
Hi,
I put this dissatisfaction and complaint through two days ago but still didn't get contacted, I'm only curious what's the SLA period to be contacted purely because if our account is debited again then I will seek legal assistance as the last debit was almost a month ago with no support or assistance, everything I went into the store systems were offline and when I called through to contact centers they don't have access to the invoice due to system upgrades or have to go to backoffice to view the bill?? Is this for real? No access to view a customer's invoice when I can see the incorrect charges on the Vodacom app. Poor very poor