Poor Service Online Order

I ordered a i phone last week friday 29/04/2022 online When i had finished the order vodacom phoned me to do the contract all good and well I then changed the delivery address with the consultant as i am in Pta this week and not at my home address, I Travel on a regular basis and it was explained to the consultant, none the less it was not done Yesterday I received a msg with a tracking number and struggled from yesterday day until today to track my order, vodacom online chat does not work at all!! I eventually got hold of Ram Courier Service and the Lady informed me my order is on its way to Bela Bela my home address, when i explained to her that I changed the address with Vodacom before finalising the contract she told me i must phone vodacom after sales as this process usually takes 3 days before they are notified!! I then spent 40min on the phone with vodacom after sales consultant changing the Address to a completely new address where i will be next week but the address change is still pending.

I honestly think Vodacom after sales assistance is non existing and i am doubting to go into contract with Vodacom, I also think as this Rate it will take weeks to get my order to me i will most probably have to change the delivery address again.

This type of Service is unacceptable in my Opinion Towards new Contract Clients