Poor Service - once again!

<p>2 years ago I took out an upgrade contract with vodacom for an ipad. Since the beginning of 2015 i have been paying my account in advance so that I avoid running into bad debt. In March / April this year I realised that my account has been over paid and that i no longer need to transfer any money into the vodacom account until the end of its contract as i am in credit of R650+ . In May i called the 082 111 number where i was transferred to various consultants to assist me in cancelling my contract and trying to assist me with getting my cash back. I was told that i would need to send an email to the ********** domain where they will get back to me and sort payment within 7- 14 working days. Needless to say it’s the 15 of July - my contract has expired and i have not received an email from this domain or a call regarding my account but vodacom representatives keep calling me about new packages!!!</p> <p> </p> <p>Please can someone at vodacom with brains give me a call back and explain the procedure i need to follow in order to get my cash back or be credited to the value of whatever i am owed.</p>