SVDM
Stanton Van Der Merwe
1 reviews | Active since May 2011
04 Dec 2018, 09:51
Poor service once again.
My contract came to an end in September 2018, but my account was debited again in October which I reversed and when I called to cancel the contract, I was told that I owe funds and my contract can't be closed until the arrears has been paid. I then made arrangements for the funds to be debited from my account, to which I received an sms for, but my account has not been debited to date and I refuse to pay any further cost. All I want is the agreed funds debited from my account and the contract cancelled.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
04 Dec 2018, 17:13 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2018, 17:13
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SVDM
Stanton Van Der Merwe's updateReviewer Update
05 Dec 2018, 08:03My contact number is ********** 631
SVDM
Stanton Van Der Merwe's update05 Dec 2018, 08:03
Reviewer Update
My contact number is ********** 631
SVDM
Stanton Van Der Merwe's updateReviewer Update
07 Dec 2018, 12:46Still have not received any feedback.
My number is: ***
SVDM
Stanton Van Der Merwe's update07 Dec 2018, 12:46
Reviewer Update
Still have not received any feedback.
My number is: ***
Vodacom's replyOfficial
07 Dec 2018, 15:28Dear Stanton,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions and we are unable to get through. Please provide us with an alternate contact number to call you back on. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions and we are unable to get through. Please provide us with an alternate contact number to call you back on. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Dec 2018, 15:28
Official
Dear Stanton,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions and we are unable to get through. Please provide us with an alternate contact number to call you back on. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions and we are unable to get through. Please provide us with an alternate contact number to call you back on. Regards Consumer Website Team(SA)
Best regards,
SVDM
Stanton Van Der Merwe's updateReviewer Update
07 Dec 2018, 15:30No one has called me from Vodacom on ***
SVDM
Stanton Van Der Merwe's update07 Dec 2018, 15:30
Reviewer Update
No one has called me from Vodacom on ***
SVDM
Stanton Van Der Merwe's updateReviewer Update
10 Dec 2018, 13:30Still have not received any feedback as yet
SVDM
Stanton Van Der Merwe's update10 Dec 2018, 13:30
Reviewer Update
Still have not received any feedback as yet
SVDM
Stanton Van Der Merwe's updateReviewer Update
11 Dec 2018, 12:24Still have not received any feedback as yet and I refuse to pay any further funds.
this matter has been dragging on for way too long, please cancel contract and remove me from your database, as I never want to deal with your pathetic institution again.
SVDM
Stanton Van Der Merwe's update11 Dec 2018, 12:24
Reviewer Update
Still have not received any feedback as yet and I refuse to pay any further funds.
this matter has been dragging on for way too long, please cancel contract and remove me from your database, as I never want to deal with your pathetic institution again.