Poor Service once again

Vodacom... Here we are again. After being a loyal customer for 15 years + it is still a treacherous task to deal with you. Every two years when the time approaches to upgrade it's never something I look forward to. Here's the problems I have:

1. I have all my documentation ready and head in to one of your stores to process an upgrade. Falling victim to your inefficient "receive a number and wait in queue system" I sit and wait for 20 minutes to be assisted. After explaining my required needs to the first point of contact person in the store, just to be told by the consultant that Vodacom discontinued my first option and don't have my second option in stock. Thank you for wasting my time with uninformed staff.

2. Great! You've got an online upgrade portal! I will make use of this, or not. This is the feedback I receive when I request my upgrade status: "Sorry, you can't upgrade just yet. You will be able to upgrade from 18 September 2017". How does that make any sense?????

3. Besides the problem stated in point two; we pay ridiculous amounts for your service and you can't even put together a website that works! Some of my other problems I encountered online; - I can't change my primary number to my actual primary number - I can't cancel a contract (nobody can tell me how) - I can't do a name change. (The contract is on my father's name; I've been independent for more than 10 years and still can't get it right!)

So my end result; there are plenty of other competitive networks in South Africa that can offer me much better deals. You are expensive and provide a horrible service standard! Why on earth should I stay with you? It is a frustration and always unpleasant experience to work with you. 15 Years Vodacom!! 15 years! But like any other customer; I'm just an individual.