Poor Service on Vodacom Fibre

Good morning,

I do not normal complain but this is now beyond me.

I have logged a ticket (SR: ***) with Vodacom Fibre on the 30th of July for a faulty device for which they only sent a technician yesterday to replace it but still the internet offline. I’ve been trying to call Metrofibre (ticket ***) to expedite the issue but no success.

I want to know what is the problem? Why I am given such a bad service where else my account is up to date? Am I expected to pay full amount where else we are now in the middle of the month and I haven’t even used the internet and my kids can’t even attend classes?

Please assist I don’t know what to do anymore.

Thank you,