Poor service on vodacom contract ammendment

Item: Vodacom
Rating: 2
Author: Tebatso M

I app**** for a Vodacom sim+router contract deal, which was delivered on 24Apr2020. I realized I had ordered an incorrect router and called them on 25Apr to exchange the router as I had ordered an incorrect one.

I was told that they will organize courier to pick up the sim+router then do cancellation on their side, then notify my to reapply. They told me the process would be within 3 weeks. It's now 3 weeks and the sim+router haven't been collected and I haven't heard from them ever since, even after following up on 28Apr.

I really need this to be prioritized as this is affecting my productivity. It is easily inconveniencing. I'm not happy with the Vodacom contract services.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 May 2020, 09:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply14 May 2020, 09:01

Official

Tebatso M's updateReviewer Update

01 Jun 2020, 15:10

Hi

Since I wrote this review I only got a call that they will attend to this matter, to this day no one got back to me yet my bank account is still being debited.
Please assist.

Tebatso M's update01 Jun 2020, 15:10

Reviewer Update

Hi

Since I wrote this review I only got a call that they will attend to this matter, to this day no one got back to me yet my bank account is still being debited.
Please assist.