Poor service on Upgrades Line

<p>I am due for an upgrade on my cell phone number ********** . When I wanted to do the upgrade telephonically, I was told that my profile was too low as I wanted to upgrade to a laptop and not a handset. The system would not allow me upgrade because the term was 36 months. The consultant offered to log a call for me, ref no 1 - 333 ********** 8 as I needed a 100 points to upgrade my profile. I have been trying since 03 October to get feedback from the upgrades department and no one is able to tell me anything. I have been a customer with Vodacom for more than 5 years and my payments has not been less than a R1000 rand a month for quite some time. I can't understand how they don't allow me to upgrade to a laptop but are prepared to give me a headset that costs more than the laptop.</p> <p>Can someone please explain?</p>