Poor Service on the Vodacom APP
Hi
I have the Vodacom App, I have been requesting numerous times to remove a number from the APP that does not belong to me.
Its against the PoPI act for anyone to view numbers which do not below to them. I also want the number removed so I do not mistakely recharge a number that is not mines.
A call was logged and there after was told to deregister from the APP, what nonsense. Vodacom launched the APP to make the comsumers lives easier but it seems to do the opposite!
Please can someone contact me immediately and remove the unknown number!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
06 Jun 2019, 14:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2019, 14:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
07 Jun 2019, 09:16Hi,
The consultant that contacted me was unable to resolve the issue. I don's understand why we cannot remove a number from the app?? Why is it so difficult to maintain the APP???
Are the development people unable to understand that users will want to ADD and REMOVE numbers from the APP as they wish.
Launching a APP that is not user friendly at all!!!!!!!!!!!!!!!!!!!
The consultant that contacted me was unable to resolve the issue. I don's understand why we cannot remove a number from the app?? Why is it so difficult to maintain the APP???
Are the development people unable to understand that users will want to ADD and REMOVE numbers from the APP as they wish.
Launching a APP that is not user friendly at all!!!!!!!!!!!!!!!!!!!
's update07 Jun 2019, 09:16
Reviewer Update
Hi,
The consultant that contacted me was unable to resolve the issue. I don's understand why we cannot remove a number from the app?? Why is it so difficult to maintain the APP???
Are the development people unable to understand that users will want to ADD and REMOVE numbers from the APP as they wish.
Launching a APP that is not user friendly at all!!!!!!!!!!!!!!!!!!!
The consultant that contacted me was unable to resolve the issue. I don's understand why we cannot remove a number from the app?? Why is it so difficult to maintain the APP???
Are the development people unable to understand that users will want to ADD and REMOVE numbers from the APP as they wish.
Launching a APP that is not user friendly at all!!!!!!!!!!!!!!!!!!!
's updateReviewer Update
10 Jun 2019, 08:18Hi,
I still have not received feedback, I have been billed for a number with was cancelled and unable to remove the number off the app!
This is such poor service, Why build a APP that the consumer cant even remove numbers or make changes??????
I still have not received feedback, I have been billed for a number with was cancelled and unable to remove the number off the app!
This is such poor service, Why build a APP that the consumer cant even remove numbers or make changes??????
's update10 Jun 2019, 08:18
Reviewer Update
Hi,
I still have not received feedback, I have been billed for a number with was cancelled and unable to remove the number off the app!
This is such poor service, Why build a APP that the consumer cant even remove numbers or make changes??????
I still have not received feedback, I have been billed for a number with was cancelled and unable to remove the number off the app!
This is such poor service, Why build a APP that the consumer cant even remove numbers or make changes??????
's updateReviewer Update
18 Jun 2019, 09:51Good Day,
I have contacting Vodacom on numerous occasions with regards to a unknown number on my profile and deduction of my account. A consultant at vodacom has stated this is a promotional number which was attached to my main account. I was never given the sim card or has use of the number. I never raise this problem since I was never debited, but from April i have been debitted.
I need to know how does a promotional number get attached to my name if i didnt sign for the number???? And I want proof this. I also want all the recordings with regards to this contact number and people that have accessed my account. Also where was the the number used.
I dont understand how Vodacom can debit my account for a number I dont even have!
I have contacting Vodacom on numerous occasions with regards to a unknown number on my profile and deduction of my account. A consultant at vodacom has stated this is a promotional number which was attached to my main account. I was never given the sim card or has use of the number. I never raise this problem since I was never debited, but from April i have been debitted.
I need to know how does a promotional number get attached to my name if i didnt sign for the number???? And I want proof this. I also want all the recordings with regards to this contact number and people that have accessed my account. Also where was the the number used.
I dont understand how Vodacom can debit my account for a number I dont even have!
's update18 Jun 2019, 09:51
Reviewer Update
Good Day,
I have contacting Vodacom on numerous occasions with regards to a unknown number on my profile and deduction of my account. A consultant at vodacom has stated this is a promotional number which was attached to my main account. I was never given the sim card or has use of the number. I never raise this problem since I was never debited, but from April i have been debitted.
I need to know how does a promotional number get attached to my name if i didnt sign for the number???? And I want proof this. I also want all the recordings with regards to this contact number and people that have accessed my account. Also where was the the number used.
I dont understand how Vodacom can debit my account for a number I dont even have!
I have contacting Vodacom on numerous occasions with regards to a unknown number on my profile and deduction of my account. A consultant at vodacom has stated this is a promotional number which was attached to my main account. I was never given the sim card or has use of the number. I never raise this problem since I was never debited, but from April i have been debitted.
I need to know how does a promotional number get attached to my name if i didnt sign for the number???? And I want proof this. I also want all the recordings with regards to this contact number and people that have accessed my account. Also where was the the number used.
I dont understand how Vodacom can debit my account for a number I dont even have!
's updateReviewer Update
02 Jul 2019, 08:59Good Day,
Please note the contract ended in May, but I still got deducted the full amount for July.
The call centre agents stated that from August the bill will be reduced. Why??????
Why did I pay 901 rands for July???? when the portal states the bill was 556???
VODACOM HAS OFFICIALLY PROVEN TO HAVE THE WORST CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!
Please note the contract ended in May, but I still got deducted the full amount for July.
The call centre agents stated that from August the bill will be reduced. Why??????
Why did I pay 901 rands for July???? when the portal states the bill was 556???
VODACOM HAS OFFICIALLY PROVEN TO HAVE THE WORST CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!
's update02 Jul 2019, 08:59
Reviewer Update
Good Day,
Please note the contract ended in May, but I still got deducted the full amount for July.
The call centre agents stated that from August the bill will be reduced. Why??????
Why did I pay 901 rands for July???? when the portal states the bill was 556???
VODACOM HAS OFFICIALLY PROVEN TO HAVE THE WORST CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!
Please note the contract ended in May, but I still got deducted the full amount for July.
The call centre agents stated that from August the bill will be reduced. Why??????
Why did I pay 901 rands for July???? when the portal states the bill was 556???
VODACOM HAS OFFICIALLY PROVEN TO HAVE THE WORST CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!