Poor service on my vodacom app

On 16th May 2021 I purchased airtime from Vodacom which will allow me to contact the ambulance service directly here in Aliwal North a town here in Aliwal North.

The airtime I bought from vodacom through the my vodacom app was not activated. I contacted vodacom customer service and they told me that they have no record an the manager on duty named Marcia told me I should wait for a few hours and drop my call.

I then had to run 30min to the hospital for them to come to the aid of my neighbor. I wrote the 17th of May on hellopeter and got a respons on 18th May. I responded the same day with the proof of payment. 7 days later on 25th May vodacom respond sorry for the delay we loaded the airtime purchased on the 16th May.

With no consideration of the life nearly lost. Fellow South Africans please never trust that vodacom banking services will be as successful as the the other 5 big banks in our country because they just don't care about the people who use their products and services.