Poor service on ********** upgrade
<p>I had an opportunity to upgrade which I never took. An extra amount was then deducted from my account and after a huge struggle with Vodacom it was found that a ********** update was done on my name. Vodacom confirmed the same as the signature and ID document were all false. I was promised on an email from your Matsepe, Peter, Vodacom South Africa ********** on 22 November that all will be sorted out and I will be refunded and the debit order cancelled. None of the above was done and the money is still being deducted from my account. Needless to say, I now struggled to get hold of anyone at Vodacom to help in this regard. It is 19 months later and still the matter is not resolved while someone is operating on my name. The service received from Vodacom in this regard is extremely poor and totally unexcepted.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Very disappointed as I haven’t received any response or a call from Vodacom. The service is totally pathetic and I am lost for words.
Very disappointed as I haven’t received any response or a call from Vodacom. The service is totally pathetic and I am lost for words.
Dear Client
Please accept my sincere apology for the delay and the inconvenience caused.
Peter from the ***** Team confirmed that the credits was created and approved. The contract will also be migrated back to the original package.
Kind regards
Vodacom Consumer Website Team.
Dear Client
Please accept my sincere apology for the delay and the inconvenience caused.
Peter from the ***** Team confirmed that the credits was created and approved. The contract will also be migrated back to the original package.
Kind regards
Vodacom Consumer Website Team.
It is 4 days later and still I haven't received any further notifications, this is going on for weeks without any proper communication - I also need confirmation on the amount that will be refunded.
Please explain your last comment - The contract will also be migrated back to the original package - What original package are you talking about? This is a ********** matter, there is no original package!!!!!
It is 4 days later and still I haven't received any further notifications, this is going on for weeks without any proper communication - I also need confirmation on the amount that will be refunded.
Please explain your last comment - The contract will also be migrated back to the original package - What original package are you talking about? This is a ********** matter, there is no original package!!!!!
As I still didn't get any help from Vodacom or even just a reply, I will now take the matter to the Umbudsmen and social media for assistance!!!!!!
As I still didn't get any help from Vodacom or even just a reply, I will now take the matter to the Umbudsmen and social media for assistance!!!!!!