Poor service on fibre Internet service

Very poor service from vodacom fibre on a fault continuing for 6 weeks now. Multiple tickets opened for the Internet frequently dropping thru the day, but Vodacom seems helpless to solve. Very disappointed and dissatisfied with the service. Call center staff are very friendly and helpful, but only seen to be able to escalate the ticket which doesn't seem to do anything. Tickets get closed, once because I apparently couldn't answer the phone when a technician called, with the problem not being resolved. This week the issue was finally escalated to octotel and now after a visit from one of their technicians we have no Internet! Vodacom will escalate this too, I am sure!