DB
Danie B
1 reviews | Active since May 2011
19 Dec 2019, 10:48
POOR SERVICE ON FIBRE CONTRACT
For the past two months I have been back and forth with Vodacom after I app**** and signed the contract for fibre with a PS4. Following numerous visits to Chatz, numerous phone calls to Vodacom fibre and numerous e-mails that have been completely ignored I am still sitting without the router and without the PS4 after I signed a two year contract. Two months people. This is taking poor service to the next level.
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Replies (7)0
Replies (7)
Vodacom's replyOfficial
19 Dec 2019, 11:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply19 Dec 2019, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
DB
Danie B's updateReviewer Update
24 Dec 2019, 06:59As thought. Still no response from Vodacom. Thank you Vodacom, your poor service ensured that my son will be without a christmas gift this year!! That is how much you care about your clients....
DB
Danie B's update24 Dec 2019, 06:59
Reviewer Update
As thought. Still no response from Vodacom. Thank you Vodacom, your poor service ensured that my son will be without a christmas gift this year!! That is how much you care about your clients....
DB
Danie B's updateReviewer Update
27 Dec 2019, 05:59Still being ignored. How are you still even in business?
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Danie B's update27 Dec 2019, 05:59
Reviewer Update
Still being ignored. How are you still even in business?
DB
Danie B's updateReviewer Update
28 Dec 2019, 08:19Clearly Vodacom could not care less about theit public image or about timeframes. Just look at the time from the initial review untill now in which no Vodacom consultant took the effort to even give me a call!!!! I hope all your clients open there eyes and migrate to CellC.
DB
Danie B's update28 Dec 2019, 08:19
Reviewer Update
Clearly Vodacom could not care less about theit public image or about timeframes. Just look at the time from the initial review untill now in which no Vodacom consultant took the effort to even give me a call!!!! I hope all your clients open there eyes and migrate to CellC.
DB
Danie B's updateReviewer Update
11 Jan 2020, 13:3811 Jan today and still no response from Vodacom fibre. Pathetic!!!!!!
DB
Danie B's update11 Jan 2020, 13:38
Reviewer Update
11 Jan today and still no response from Vodacom fibre. Pathetic!!!!!!
DB
Danie B's updateReviewer Update
23 Jan 2020, 09:00More than a month after the Hellopeter review. No response from Vodacom fibre, from Chatz Woodmead, from Paul Matshabala, or from the Vodacom Hellopeter representative. It is as if all my mails calls and visits just disappear into a black hole!!!! No one at Vodacom is willing to take this, run with it, and sort it out!!!!
DB
Danie B's update23 Jan 2020, 09:00
Reviewer Update
More than a month after the Hellopeter review. No response from Vodacom fibre, from Chatz Woodmead, from Paul Matshabala, or from the Vodacom Hellopeter representative. It is as if all my mails calls and visits just disappear into a black hole!!!! No one at Vodacom is willing to take this, run with it, and sort it out!!!!
DB
Danie B's updateReviewer Update
24 Jan 2020, 12:30Hellooooo....Is anyone from Vodacom even reading this?????
DB
Danie B's update24 Jan 2020, 12:30
Reviewer Update
Hellooooo....Is anyone from Vodacom even reading this?????