IM
Irene M

1 reviews | Active since Jan 2019

23 Dec 2020, 05:06

POOR SERVICE ON DATA BUNDLES AND A **** OF A SUMMER SHAKE OFF!!!

Vodacom is ******** us. They take my money for data bundles and then the bundles don't even work. I'm always forced to use WIFI instead because the data refuses to work! I'm sure this is against the consumer protection Act!?! You can't be claiming revenue for goods and services not rendered!!!!

Also this shake up summer is a very big ****. They are ******** us into spending money but no one wins anything. Twice I've reached almost all the full puzzles (i.e. 5/6, 8/9, 11/12) for this entire month I've been sitting like this with winning repeated puzzle pieces. I compared my puzzles with my mother's and she's missing the EXACT same puzzle pieces and getting pieces that we 'already have'. They will never let us finish these puzzles. Either because the prizes don't exist of the winners are already preselected. Either way this should be outlawed. Very pathetic. You're driving customers away with this stupidity.

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2020, 07:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team