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Pitsi M

1 reviews | Active since Jan 2019

01 Jun 2024, 10:37

Poor service on cancellation of data

I happened to get recurrimg data since April 2024, for all intends and purpose lets say i activated that on USSD, but i called VodaCom on 26 April to have the data cancelled i was promised that it will be. Nothing happened, I called VodaCom on 01 May 2024 still i was promised it will be cancelled still no action was taken. i called again 0n 02 May 2024 still a promise was made that it will be cancelled,

To my surprise nothing happened, I called on 05 May just to be called taht my account has been suspended, I then paid was due on the 16 of May I caled again this time some lady confirmed that it was deactivated. now on 01 June I still get teh same 4gig data which i dont need.

Called VodaCom on 01 June at 09H00 just to be called that the data was revesed it was fault on thier side and that ie was revesed at 08H30 but still the data is there

I think this is ploy to simphon money out of me, despite being poor, talk about poor service

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2024, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team