Poor service on blacks

On the 19 feb your consults convinced me to upgrade my contract instead of canceling it. I agreed to receiving a new phone and simcard without caller restrictions at no extra charge. On the 20th I received a package from ram, only to find out there's no simcard.

I called your offices to fix this and ive been given a run around for that sim card. Now the phone is just sitting in the box, and next week you will want me to pay for this contract.

This is by law a breach of contract on your behalf. Can you please rectify this or cancel the dawn contract.

For a name as big as yours I really don't expect this kind of service, or is it because I'm black that my little money is not worth anything to you.