CB
Corne B

1 reviews | Active since Apr 2015

08 Apr 2015, 22:55

Poor service, offers without delivery intent

With regards to Vodacom online store offering a Galaxy Tab S 8.4 on a 1 GB 24 month topup dataplan for R229pm.<br> I tried to app**** for this offer on 19/11/2014, due to vodacom's bad service I was only approved on 27/11/2014. Due to lack of feedback from Vodacom I contacted their customer service online on 04/12/2014 (reference 00JX~X38B) and was promised I will be contacted in 24hours, Only on 11/12/2014 did Mr Kannemeyer contact me to tell me the order was on back order and I will be contacted when stock was received.<br> Vodacom online had the same offer again on 09/02/2015 when I contacted them I was shocked that despite MR Kannemeyers promise that my order was on back order they could not find such a order on the system.<br> I app**** again (reference number ***3) and was approved on 2015/02/11.<br> Since I still have not received the package I have contact [Email Removed] and [Email Removed] on 4/3/2014 and got a response from Malaika Sheriff from likeminds that the package is still on back order. No ETA for stock either. I got the same response from her on 7/4/2015 when I contacted her again. <br> It is clear that vodacom got no intention in fulfilling this order

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2015, 09:48
Official
Hello cb9163,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team