MN
Makhosazana N
1 reviews | Active since Dec 2017
15 Jun 2020, 00:20
Poor service offered by Vodacom
Upgraded my contract with Huawei P40 Lite Saku on the 1st of June2020 and then I was informed that my phone will be delivered at Work. On the 3rd of June I received SMS and email from Ram with parcel ref K*** saying my parcel is ready for delivery at work. I left Work at 18:00 that day because I was waiting for Ram to deliver. Untill to date I never received my parcel and I don't get any assistance when calling vodacom call centre and not responding on my email
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Vodacom's replyOfficial
15 Jun 2020, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team