PF
Polycarpe F

1 reviews | Active since Jul 2021

13 Jul 2021, 10:26

Poor service of Vodacom Fibre.

Guys the Vodacom fibre that they are offering is a terrible service. I have been battling with these people for mover five 5 months. I subscribed, they send the metro-fire to come to install what they did. Unfortunately up to date i have not yet had the connexion. Guys if you can stay away. They have been billing me and i have now sent it to the lawyer. They call centre will even hang on your ear, claiming that you are shouting. Surely they do not care because of the monopoly. They have tempered with my banking credential and they even increase the instalment monthly. It was R679 now it R888. Not sure how they arrive at, but have spent hours in days trying to speak to them and they move me to metro fibre which metro fibre also send me back to them. They have the most terrible service, guys be won, stay away from their contract.

0
Replies (1)
Vodacom
Vodacom's reply13 Jul 2021, 13:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team