CP
Chanise P
1 reviews | Active since Oct 2019
16 Mar 2021, 13:23
Poor service now affecting my credit score
I settled my 2 Vodacom accounts in full January this year. However I was then billed in February again even though my accounts were settled in full and both numbers were moved over to prepaid. It's now reflects on my credit report as 1 month in arrears. I need this fixed
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Replies (2)
Vodacom's replyOfficial
16 Mar 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Mar 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Chanise P's updateReviewer Update
27 Mar 2021, 17:51A debit from vodacom was done on my account again this month March. However I'm showing areas of 2 months now which I don't think is quite fair, can my accounts be closed and a paid up letter sent to me please. I'm paying for devices I've settled and paying for data and airtime which I'm not getting anymore. This is getting quite irritating now.
CP
Chanise P's update27 Mar 2021, 17:51
Reviewer Update
A debit from vodacom was done on my account again this month March. However I'm showing areas of 2 months now which I don't think is quite fair, can my accounts be closed and a paid up letter sent to me please. I'm paying for devices I've settled and paying for data and airtime which I'm not getting anymore. This is getting quite irritating now.