Poor Service - Nonsensical Protocols!

When requesting a contract upgrade, they do not allow me to change the cellphone number, forced to use old number that i do not need to use for reasons that don't concern them.

I thought the purpose of upgrade is too keep the customer but the only solution offered is that i must cancel and open a new contract, this solution means i have to settle the remaining months on the old contract which i am not prepared to do, i might as well settle it n be free from vodanonsense and move to a reasonable provider.