TG
Thrisha G

1 reviews | Active since Nov 2017

28 Nov 2017, 15:56

Poor service no urgency

Im trying to upgrade my contract with Vodacom online.i get a reference number and thats it.no call back.i trying calling many times and get put on hold for more than half hour.numerous times

0
Replies (2)
Vodacom
Vodacom's reply29 Nov 2017, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Nov 2017, 09:34
Official

Dear Customer,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,

Vodacom Consumer Website Team