Poor service - No Upgrade

<p>I wish it never came to me writing this review, but I am not left with any other option!</p> <p> </p> <p>After being due for an upgrade I chose my package and processed a request to upgrade at least three times. After still staying on the same package I kept receiving empty promises one after the other that the matter would be resolved. Needless to say how much time and money I spent on phoning Vodacom to try and resolve the matter.</p> <p> </p> <p>Eventually I decided to go to Vodaworld (****m from where I live) and thought this would help the matter being resolved. The service I received there was wonderful, however it ended up being empty promises once again. The matter was apparently escalated. Since I have gone to Vodaworld AGAIN and still there is NO improvement!</p> <p> </p> <p>The manager at Vodaworld even offered to give me a free 10 Gig to help with the frustration in the meanwhile. He said I must buy it and I would be credited with the amount. As you would probably guess, I have NOT been credited as far as my bill is concerned and I will probably have to pay for his mistake.</p> <p> </p> <p>I have been patient and understanding that it is apparantly a glitch on the system. However, it has been almost four months and still nothing! I am so frustrated and NOBODY can give me a clear answer to why this is happening and how the matter can be resolved.</p>