Poor Service No Spares

We are dealing with Vodacom for many years.<br> <br> We recently upgraded one phone which had Technical problems and the screen needed to be replaced.<br> <br> We handed the phone to Vodacom's repair Center in Alberton and after one week we had been informed that they do not have spares and had to book it in at Head Office.<br> <br> After following up Head Office did not had spares and we had to wait.<br> <br> After many calls and frustration we have been told that the phone is ready for collection ,even calls were made to us to say it's ready.Also we have e-mails in our possession to inform of of such.<br> <br> We have been at the repair centre twice based on Vodacom's instruction to collect and every time no phone<br> <br> Vodacom gives you seven days from signing an Agreement to return a phone if it's faulty,however,Vodacom can take their time to mess the customer around and still want's payment for an instrument not in my possession for a month..<br> <br> No more Vodacom for us a s a family as we have not been treated fair and were mislead by Vodacom's employees on a continuous basis with regards to the repair process.