1 reviews | Active since Jul 2017

22 Dec 2018, 14:22

POOR SERVICE/ NO!!! SERVICE

Time for a upgrade- saw a special in a online booklet. Phone the number ********** 4 no answer- gone to the shop myself and they informed me the special is only online- gave me no ********** - spoke to them- said we need to phone the no ********** 4- been trying to get through to ********** 4- but no luc****! NO ANSWER for 10 days!!!!! How is that service and the special I want is only valid for a certain time????? PLEASE CAN SOMEONE CONTACT ME

0
Replies (2)
Vodacom
Vodacom's reply22 Dec 2018, 14:38
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply22 Dec 2018, 15:36
Official
Dear Andrew, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Ashwin Abdurahman Consumer Website Team(SA)