Poor service, no sense of urgency kwa Vodacom

Yoh Hai Vodacom Fibre i am lost for words. I called on Wednesday just after 10am and spoke to someone for over 45mins he promised to call me back after an hour then dololo. I called back Spoke to Mpho and she told me she will call me back after troubleshooting again then i refused and I asked to be on hold. She was very dismissive after I asked for her to log a call she did and that was after 2pm akere. So obviously I was not going to get any help. Today the 25th I called just before 8am as I work from home to ask if they have feedback for me and they told me the can't help because Their so called head office is not open and Jason was allocated my ticket. I called Vodacom again spoke to Neo and Musa the team leader and they promised to call me before 5 pm even now still waiting. Then I called spoke to Sthebiso Zulu if I am not mistaken and he was the only person that showed me interest neh, because he asked if I don't have back up ****le which I have and Vodacom load 5gb every month but it doesn't work when the fibre is down. I can't plug it to my laptop or put the SIM card in my phone,so for 4years I have had this fibre with Vodacom and they load this 5gb which I can't use. He told me that I currently have over 1000gb on the ****le SIM card which I can't use. What is worse is using my own data plus topping up while I have data that I can't use which is supposed to be a back up. Vodacom please tell me what is that called? I have been saying this to everyone I spoke to have an assignment that has to be submitted today, I can't submit it because I don't have enough data so I have to pay R750 for late submission thanks to Vodacom and this is not the first. Now the time is 23:24pm I was told gore a technician will call me before 5pm and I have 4 numbers with Vodacom not even an SMS to show that they take me seriously, guys the reason I pay this fibre it's because I work from home so thank you to Vodacom and it's procedure I had to lose money because of disconnection and still the only thing I will get from Vodacom is sorry but we have a procedure and we must debit your account. Thank you for not being considered for your clients, all I have been asking for is communication. So for 4 days I have to give excuse to my supervisor about my network wow Vodacom you truly do put your customers first. Can I get my data back on the backup ****le because none of your employees is able to help me with it but I have it and can't use it.so why to you call it back mara it doesn't help when the fibre is down? SR-***. The star above you don't deserve it I had to press it so that I can write this. How I wish Hello Peter had a voice note option.