Poor Service - no sense of business retention

Item: Vodacom
Rating: 1
Author: Sanjay J

went into my local Vodacom shop(Westgate) - I currently have a data contract. wanted to upgrade and get a laptop to assist. Was told before i sat down - "no stock - sorry" didn't event ask to take contact details in the event they got stock, or maybe fill in the application pending arrival of stock... sad. will be cancelling my data contact. no use having such a service provider

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Oct 2020, 14:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Oct 2020, 14:03

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Sanjay J's updateReviewer Update

12 Oct 2020, 16:52

Thanks you Vodacom
Your caller basically told me in a more polite manner that Vodacom cannot assist me

Again.... no effort to assist. Just "no Stock. We don't know when we we get stock"

Maybe ask your account team to phone me - need to cancel my contract

Sanjay J's update12 Oct 2020, 16:52

Reviewer Update