Poor service no regard for old people

Poor service from alicia at the call center

That girl has n respect whatsoever for people, appalling service from her, poor is an understatement I called to advise that at home we struggling with network coverage and my mom bought a new phone and she would like to do a sim swap as she is old and doesn't understand such things and how to do a sim swap she tells i'm doing ***** the she goes on to block my moms number so and reports it ****** no calls can be made, should anything happen to my mom and she needs to contact us how will she contact family members cause ''Ms know it all and Vodacom owner" controls her life now since my moms life is in her hands Should anything happen to my mom and she cant contact anyone i will hold Vodacom liable as this is not a matter to not consider and try go the extra mile for old people Clearly Vodacom has no care for old people cause even the customer service center at Westgate failed to assist her and the call center agent ALICIA says shes not working the and its not her problem, aren't you supposed to take ownership of your calls instead of passing the bug, talk of taking ownership poor shame