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Granny L
1 reviews | Active since Jul 2020
02 Apr 2023, 15:55
Poor service-no internet connection on WIFI
Let us see when the CEO has been alerted of what is happening on the ground. I wrote an email today and awaiting feedback
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
02 Apr 2023, 18:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2023, 18:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Granny L's updateReviewer Update
03 Apr 2023, 12:04As long as my service is restored and downtime credit request is done, I will be a happy customer. As for now, I am not impressed.
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Granny L's update03 Apr 2023, 12:04
Reviewer Update
As long as my service is restored and downtime credit request is done, I will be a happy customer. As for now, I am not impressed.
Vodacom's replyOfficial
03 Apr 2023, 12:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2023, 12:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Granny L's updateReviewer Update
04 Apr 2023, 12:19Still no feedback and our internet still down
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Granny L's update04 Apr 2023, 12:19
Reviewer Update
Still no feedback and our internet still down
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Granny L's updateReviewer Update
04 Apr 2023, 12:32I called *** looking for an update on this ref: SSR *** and the answer I got was "There is no update". Vodacom is a mess and unfortunately, I cannot carry on like this as if it's the only company providing service. Will go to another company that values its clients. This is the worse service I've ever got in my entire life.
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Granny L's update04 Apr 2023, 12:32
Reviewer Update
I called *** looking for an update on this ref: SSR *** and the answer I got was "There is no update". Vodacom is a mess and unfortunately, I cannot carry on like this as if it's the only company providing service. Will go to another company that values its clients. This is the worse service I've ever got in my entire life.