KG
KIARA G
1 reviews | Active since Apr 2025
08 Apr 2025, 12:17
POOR SERVICE/ NO INTEREST IN CUSTOMER SERVICE
I have had a very frustrating experience with Vodacom recently, at the end of March they debited me more than my actual contract amount stating that i missed a payment, since the 26th of March i have been going back and forth with them providing bank statements to show that I was up to date, they keep responding and saying that my refund is being processed. I am very unhappy with the service I am receiving. I am still awaiting my refund and its been almost 3 weeks
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Replies (3)
Vodacom's replyOfficial
08 Apr 2025, 12:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2025, 12:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
KG
KIARA G's updateReviewer Update
08 Apr 2025, 14:49I have spoken with consultants who are unaware of how to do their job, i keep getting the same reply that my refund has been processed, however nothing has been received on my end. I am very dissapointed with the type of customer service i am receiving. I need my full refund now
KG
KIARA G's update08 Apr 2025, 14:49
Reviewer Update
I have spoken with consultants who are unaware of how to do their job, i keep getting the same reply that my refund has been processed, however nothing has been received on my end. I am very dissapointed with the type of customer service i am receiving. I need my full refund now
KG
KIARA G's updateReviewer Update
09 Apr 2025, 10:14I Have been waiting since yesterday for someone from Vodacom to call me, However no call received. Their service is pathetic.
KG
KIARA G's update09 Apr 2025, 10:14
Reviewer Update
I Have been waiting since yesterday for someone from Vodacom to call me, However no call received. Their service is pathetic.