Poor Service no feedback for 2 months

<p>Received my statement 12/08/2016 and Vodacom double charged me for Instand Top-up, after contacting the customer care line they informed me that the funds where vallid and to see this I need to pay for itemized billing. I refused to pay as Vodacom made a mistake,. No feedback until I received an sms 12/09/2016 stating that a credit is due on my account. I received my next statement on 12/09/2016 where Vodacom is over charging me again on instant top up R206.56 but I can only instant recharge for R70??? I phoned again and up until today no feedback. The credit of R133.35 is still not reflecting and your consultants can't even see the credit. For the last 2 months Vodacom has over charged me with R290.95. I phoned Vodacom again today and once again they told me that the fees charged are valid. How do you charge R206.56 for instant recharge but you can only instant recharge with R70?? My husband had the same problem and he waited 3 months for Vodacom to sort his account. This is unacceptable. For how many months should we just pay and pay and pay??</p>