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Rudi M

1 reviews | Active since Mar 2021

18 Mar 2021, 12:21

Poor Service, no feedback, clueless

Been down for 48 hours no connectivity.... so much for " uninterrupted Fibre" when I phone I get the same story, an engineer will call you..... still no call...If this is the level of service one get from a service provider then I would suggest looking at other options.

0
Replies (2)
Vodacom
Vodacom's reply18 Mar 2021, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Apr 2021, 14:12
Official
Dear rudi Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You confirmed that your query is now resolved.
We do apologise for any inconvenience caused. Regards Vodacom Consumer Website Team

Best regards,