Poor service, No feedback

I took my phone in for repairs at vodacom repair centre on the 21/04/15 a consultant told me I will be given a quotation before they fix the phone. Today I phone the customer care number the lady told me there is a quotation for the phone yet no one bother to inform me. The poor soul tried to transfare me to menlyn as they are the one to give the quote. Three hours has passed now I've been trying to get through menlyn centre their number is not going through.<br> What make me even more ****ed is that this is the second time the phoned comes in for the same problem in the seven days I received and the phone is still under warranty. Can you please sort out this issue, I'm so glad I don't have a contract with vodacom.