Poor service - no customer service

Very poor service. The complaint was logged regarding my relocation of my wifi on the 6th of July. It started by them disconnecting me without warning. At the time I was working from home they advised that they can't do anything as the network is disconnected already. You would think that the level of customer service is higher as they are aware of how covid impacted everyone. All the paper work stated it would take 30 days. To date no feedback, numerous emails was sent. Tia Fraser-Dennis provided me with the following people's email addresses who can assist me: Justin John Boer, Martin Lutherking Joseph Phillips and Sibongiseni Ndabeni. I did state in a few emails that I don't have signal and all the communications must on email. Even with the above mentioned people who I have involved the complaint is still not in process. No feedback on the device or the installation date or even answers on my questions. Vodacom just take your money. For a month and a half I've been paying for a service I don't have or even able to use. I would not recommend you to use Vodacom for anything they only care about money and not you as a client. Poor service in the sense of their customer service. No matter what you do they will not attend to you even it your are a paid customer for years. I will be canceling my contract with them definitely!