CG
Chantal G
1 reviews | Active since Nov 2015
07 Jun 2021, 12:52
POOR SERVICE - New Contract Line Not Activated Since Order being processed
Zero Rating!!! My new contract order was processed on Saturday 5th June, at the Vodacom Fourways store, and to date my line has not been activated. This is totally unacceptable and I have at this stage run out of patience as this is impacting my business operations. My entire experience since applying for this contract has not only been unpleasant, but extremely frustrating. This is pathetic service being offered by Vodacom, and is extremely unfortunate. The Vodacom Fourways store has unfortunately not assisted in this matter and is I unable to provide me with clear understanding as to why this activation process is taking this long.
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Replies (5)
Vodacom's replyOfficial
07 Jun 2021, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2021, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CG
Chantal G's updateReviewer Update
07 Jun 2021, 14:19I have not only sent a mail to ***; also sent a mail to the Fourways store manager, with no response. It seems the only time a customer receives some form of feedback/service is when a Hello Peter review is raised. However, as per the response received on this review, I have to start I have not been contacted by a Vodacom consultant.
I have resorted to calling the store manager on his mobile, who has advised me the issue has only now been assigned to someone who is currently working on it. And as always, the explanation is "a system technical error".
Surely activation of a new contract is a standard procedure performed regularly, how is it that it can take days to activate a new contract line.
I have resorted to calling the store manager on his mobile, who has advised me the issue has only now been assigned to someone who is currently working on it. And as always, the explanation is "a system technical error".
Surely activation of a new contract is a standard procedure performed regularly, how is it that it can take days to activate a new contract line.
CG
Chantal G's update07 Jun 2021, 14:19
Reviewer Update
I have not only sent a mail to ***; also sent a mail to the Fourways store manager, with no response. It seems the only time a customer receives some form of feedback/service is when a Hello Peter review is raised. However, as per the response received on this review, I have to start I have not been contacted by a Vodacom consultant.
I have resorted to calling the store manager on his mobile, who has advised me the issue has only now been assigned to someone who is currently working on it. And as always, the explanation is "a system technical error".
Surely activation of a new contract is a standard procedure performed regularly, how is it that it can take days to activate a new contract line.
I have resorted to calling the store manager on his mobile, who has advised me the issue has only now been assigned to someone who is currently working on it. And as always, the explanation is "a system technical error".
Surely activation of a new contract is a standard procedure performed regularly, how is it that it can take days to activate a new contract line.
CG
Chantal G's updateReviewer Update
07 Jun 2021, 15:15And once again empty promises by Vodacom. Still no consultant has contacted me regarding this Hello Peter post. The Fourways store manager when speaking to him earlier promised to call me at 15h00. It is now 15h15 and no call received. I call him again on his mobile and was told he has just asked his team member to follow up on the issue now.
PATHETIC SERVICE BY VODACOM!!!!!
PATHETIC SERVICE BY VODACOM!!!!!
CG
Chantal G's update07 Jun 2021, 15:15
Reviewer Update
And once again empty promises by Vodacom. Still no consultant has contacted me regarding this Hello Peter post. The Fourways store manager when speaking to him earlier promised to call me at 15h00. It is now 15h15 and no call received. I call him again on his mobile and was told he has just asked his team member to follow up on the issue now.
PATHETIC SERVICE BY VODACOM!!!!!
PATHETIC SERVICE BY VODACOM!!!!!
CG
Chantal G's updateReviewer Update
07 Jun 2021, 15:16Also, no response received from the mail sent to Vodacom Complaints.
CG
Chantal G's update07 Jun 2021, 15:16
Reviewer Update
Also, no response received from the mail sent to Vodacom Complaints.
CG
Chantal G's updateReviewer Update
07 Jun 2021, 18:38Extremely disappointing service from Vodacom. It took me driving to Fourways only to get there and the issue had still not been resolved. The Fourways Vodacom store manager has no idea about customer service at all!!! The bad service continued in the store, whereby I was left waiting, even after demanding to cancel the contract.
1 hour later, issue not resolved and I cancelled the contract!!!
Hopefully Vodacom attends to the Extremely Poor management of this store. This manager requires retraining in customer care!!!
No contract, but better off without poor service from a pathetic service provider. I expected so much more from Vodacom!!
1 hour later, issue not resolved and I cancelled the contract!!!
Hopefully Vodacom attends to the Extremely Poor management of this store. This manager requires retraining in customer care!!!
No contract, but better off without poor service from a pathetic service provider. I expected so much more from Vodacom!!
CG
Chantal G's update07 Jun 2021, 18:38
Reviewer Update
Extremely disappointing service from Vodacom. It took me driving to Fourways only to get there and the issue had still not been resolved. The Fourways Vodacom store manager has no idea about customer service at all!!! The bad service continued in the store, whereby I was left waiting, even after demanding to cancel the contract.
1 hour later, issue not resolved and I cancelled the contract!!!
Hopefully Vodacom attends to the Extremely Poor management of this store. This manager requires retraining in customer care!!!
No contract, but better off without poor service from a pathetic service provider. I expected so much more from Vodacom!!
1 hour later, issue not resolved and I cancelled the contract!!!
Hopefully Vodacom attends to the Extremely Poor management of this store. This manager requires retraining in customer care!!!
No contract, but better off without poor service from a pathetic service provider. I expected so much more from Vodacom!!