Poor service, misleading marketing and selling incorrect product

Item: Vodacom
Rating: 1
Author: marius A

Please assist with my complaint . I received a call from Vodacom for a laptop and was promise windows 365 as part of the package . I received the laptop only without windows 365 as promised . Vodacom contact centre confirmed today that windows 365 is not part of the deal . Kindly forward me the voice recording urgently . I request feedback as soon as possible with reference number for the complaint for further escalation .

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Jun 2020, 14:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply17 Jun 2020, 14:11

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

19 Jun 2020, 14:32

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Jun 2020, 14:32

Official

Dear Customer,

Thank you for taking our call. We have assisted and resolved your query.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team