POOR SERVICE & MISLEADING CUSTOMER's

VODACOM CANCEL MY 23 YEAR OLD CONTRACT AND COME AND COLLECT YOUR EQUIPMENT. I have been a customer with Vodacom for more than 23 years. Overall I had very little problems with there service, BUT lately their service have been pathetic and they are very misleading with their contract offers. I have spent several hours on the phone to call centre personnel that are clueless and that has to transfer you to several other divisions to get your queries resolved. In August they notified me that I was due for an upgrade - PROBLEM 1: they do not advise you that if you upgrade immediately you pay for the old handset and the new handset and insurance for another 6 months. Luckily the phone that I wanted was not available in SA yet. On the 18th of December 2020 the device became available and I upgraded online. PROBLEM 2: Do not upgrade online. The upgrade platform is useless and you get no feedback or can not even track your order. PROBLEM 3: When I ordered the upgrade it showed they had stock. Two days later I received a call to tell me they made an error and all the stock is out. I was advise that they will make a note on the system and reserve a device for me that will arrive mid January 2021. On the 19th of February 2021 I called Vodacom to get un update on my order, just to be told they did get the phones in but they are out of stock again. They again promised to reserve a device for me in mid February. On the 18th of February I received my device and was very happy with the product. PROBLEM 3: At the end of February I noticed that my amount due to pay was extremely high. I checked my invoices back to December only to see that I have been charged for two devices and insurance on both without even having the device. I also specified that I do not want the insurance as I have my own insurance. The package that I am on is one of their RED packages that is supposed to have premium service. I could just as well be on a pay as you go package. I am sure the support is better on pay as you go.