Poor service Mall of Africa, and **** insurance handling

So annoyed with Vodacom. What poor service! So I go to vodacom mall of Africa, assisted by John Sibanda. He told me he will email the insurance documents (clause etc to me), the insurance will make contact with me.

He did not do that, I had to call mall of Africa to ask him to email me the documents, spoke to him and he said he is busy with a customer, he will email the documents. He did not.

I had to keep calling and calling again.

As for the insurance - he says that Vodacom can not say when insurance will be active or whether it is active. Why is vodacom then providing a service they can not fully deliver on ? ??♀️

So anyway I’ve spent most of this week trying to call the insurance number he gave me and I have been on hold for more than 45 minutes in all the 4 occasions I tried to call and then gave up - probably would’ve been on hold the whole day I’m assuming. Apparently the insurance company is struggling with a new system. It’s not questionable how they will even attend to my claim seeing that vodacom says it has nothing to do with them and the insurance is unreachable on the phone.

So I’m currently not sure if my device is activated or not. Have not received single confirmation or any communication from vodacom or the insurance (excluding the occasions where I have had to call and call)

What **** service. Absolutely ridiculous