1 reviews | Active since Aug 2018
Poor service, lying workers and *****ulent deals
Hi, I have been battling for 3 weeks with Vodacom regarding a *****ulent invoice and call i received regarding a compulsory migration i had to do. The consultant informed me that my premium will stay the same but they will offer more benefits meaning data and call minutes.
As the call was from Vodacom which i am with, i trusted it and went ahead as the premium will stay the same.
The invoice came for the month and it was almost 200 extra that i would be paying which i am not able to.
I then made contact with the email team Leletu Mpatani which escalated to her manager and to a specialized team which they can not physically call but only wait for them to make contact to do an investigation which dont make sense to me and the customer call centre manager Nelethuswa that promised to call me back with feedback but never did. Its like the customer complaints are not a serious matter
However as i was informed by Lelethu the specialized team closed the request on their end yet jo one made contact with me to discuss and the incorrect amount was deducted for May.
Kindly urgently assist in this complaint because 3 weeks to fix something they **** about is madness.
They wil never have any service or recommendations from me at all. CUSTOMER LOST.
This is exactly the poor service i was talking about.
Leletu Mpatani has also not came back to me again to give feedback and continues to ignore, i have requested her manager to contact me but still no response or call made.
If this continues i will cancel and no penalties will be given from you as this will show the essense of your business . And this is proof that being customer centric is not one of your priorities.
This is exactly the poor service i was talking about.
Leletu Mpatani has also not came back to me again to give feedback and continues to ignore, i have requested her manager to contact me but still no response or call made.
If this continues i will cancel and no penalties will be given from you as this will show the essense of your business . And this is proof that being customer centric is not one of your priorities.