Poor service. Lying to clients. Not reliable

I have a home router contract with Vodacom and I took another cell phone contract. Both were online application. When applying for online I selected that I already have an existing contract and I want to add another device. I specified the debit order details and also requested that both should be combined billed as one thing and for me to receive one statement and invoice. To my Suprise they separated the contract. I called to enquire about that and was told to visit the nearest store to be assisted with change of ownership. I went to Vodacom store and explained my situation that I want the cell phone contract to be linked to the existing home router contract so that I can have one bill and I also asked them to update the debit order date. Unfortunately for that to happen there is a fee of R150 for what I don’t know. The guys who was assisting me did the opposite. He linked the home router contract to cellphone and it did not work.R150 was added to my bill. He then linked the cell phone contract to home router which is what I requested from the start and it worked another R150 added to my bill. Come debit order day, they debited a normal price without the charge which is one R150 not 2 and they returned the money. 4 days down the line they call me my account has not yet being paid. I called to check that if combining two contract worked they confirmed. I requested the ref miner for the payment and the amount. Payment was done. Jiki jiki I receive the stammer me t saying I owe them 900 something. Went to the store to enquire, the guy tried to deny and I explained what he did he did we will log a request for refund which for August I will pay my normal debit of R535 plus 150 for combining the two account. Do you know guys Vodacom took 780 on my account. No call received from them as the guy at the store promised. No ref number received as he confirms that I will get an sms with ref number for the two request he logged. I know I am not the only Vidacom client complaining about fees that are being charged some a mistakes done by consultants and we as clients are suffering from that. I hope this reach Vodacom and they respond to me and fix my account as no one has money lying around to feed Vodacom on mistakes done on the their systems by their consultants. As much as they will block the lines or cut of data of one did not pay o also need my refund