Poor service level

Good Morning

It’s now two weeks as a red customer I get no feedback but merely an Sms That your query has been resolved. Surely it’s not resolved as the issue continues. Tried calling in few times this morning. And calls are cut off

Really pathetic way in dealing with your loyal customers !!!!!

Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom