Poor service, Lazy customercare

Choose an action: Vodacom - what a terrible service !!! Nov 16 to customercare Hi I was finally told that my account eventually after 5 months of phone calls and emails that it has now been made a prepaid account. However, I am now being called by the collections department. I paid what I owed , and sent the proof of payment and requested that my account be canceled in July already. Yet for the past 5 months repeatedly , I suffered from SMS 's and my phone being suspended and being told my account is in arrears and having to explain that I had already made full payment and requested for cancellation both telephonically and through email. My credit score is now going to be negatively affected , who is going to reimburse and reverse the damage that this is doing to my credit score? I am so disappointed at vodacom and its people. People are not doing their job and this is impacting service at vodacom. Yet when people are without jobs they cry , but when they are given jobs , this is how they behave. It is totally appalling!!! I will further take to the Hellopeter and other media platforms to warn others of how vodacom treats their customers. I have more than 5 years with vodacom yet i wouldn't recommend vodacom in this state.