AL
Ally L
1 reviews | Active since Jan 2018
03 Nov 2021, 10:24
poor service is an understatement!
I am absolutely disgusted by the service i have been getting from vodacom fibre. I had a new router installed on Monday and i was advised that activation of the router will happen within 24hrs. At this point i have already cancelled with my SP as to take on my new account with Vodacom. I have been making endless calls and follow ups and till date my router is still not activated.
the service is so poor it seems the staff members dont even know their own processes.
Very disappointed at this stage honestly.
Helpful (0)
Replies (10)0
Replies (10)
Vodacom's replyOfficial
03 Nov 2021, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2021, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AL
Ally L's updateReviewer Update
03 Nov 2021, 14:37I have been on the phone for a whole hour! waiting to be helped, the call got dropped by some guy by the name of George (team leader) who dropped the phone in my ear. This is ridiculous!!!!!!!
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Ally L's update03 Nov 2021, 14:37
Reviewer Update
I have been on the phone for a whole hour! waiting to be helped, the call got dropped by some guy by the name of George (team leader) who dropped the phone in my ear. This is ridiculous!!!!!!!
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Ally L's updateReviewer Update
03 Nov 2021, 14:40I am utterly disgusted by the service i am getting. Is this really how you get things done?
I cancelled from my previous SP to support vodacom because all my products are with you then i get this appalling service i am so disappointed to say the least
I cancelled from my previous SP to support vodacom because all my products are with you then i get this appalling service i am so disappointed to say the least
AL
Ally L's update03 Nov 2021, 14:40
Reviewer Update
I am utterly disgusted by the service i am getting. Is this really how you get things done?
I cancelled from my previous SP to support vodacom because all my products are with you then i get this appalling service i am so disappointed to say the least
I cancelled from my previous SP to support vodacom because all my products are with you then i get this appalling service i am so disappointed to say the least
AL
Ally L's updateReviewer Update
03 Nov 2021, 14:40and i am still on the phone waiting to be assisted........
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Ally L's update03 Nov 2021, 14:40
Reviewer Update
and i am still on the phone waiting to be assisted........
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Ally L's updateReviewer Update
03 Nov 2021, 15:01Still on the phone, holding.................
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Ally L's update03 Nov 2021, 15:01
Reviewer Update
Still on the phone, holding.................
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Ally L's updateReviewer Update
03 Nov 2021, 15:07Current AHT 1h21m wow
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Ally L's update03 Nov 2021, 15:07
Reviewer Update
Current AHT 1h21m wow
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Ally L's updateReviewer Update
03 Nov 2021, 15:13Still on hold.... current AHT 1h28m
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Ally L's update03 Nov 2021, 15:13
Reviewer Update
Still on hold.... current AHT 1h28m
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Ally L's updateReviewer Update
03 Nov 2021, 15:44Call ended at 01h53m still no resolution.... Pathetic!
2 days of work missed out because of this and still no resolution. Absolutely disappointing.....
2 days of work missed out because of this and still no resolution. Absolutely disappointing.....
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Ally L's update03 Nov 2021, 15:44
Reviewer Update
Call ended at 01h53m still no resolution.... Pathetic!
2 days of work missed out because of this and still no resolution. Absolutely disappointing.....
2 days of work missed out because of this and still no resolution. Absolutely disappointing.....
AL
Ally L's updateReviewer Update
04 Nov 2021, 08:43Day 4. Been on hold, i was able to take a shower, get dressed, doing my hair and make up now.... all while being on hold with vodacom....
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Ally L's update04 Nov 2021, 08:43
Reviewer Update
Day 4. Been on hold, i was able to take a shower, get dressed, doing my hair and make up now.... all while being on hold with vodacom....
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Ally L's updateReviewer Update
05 Nov 2021, 09:44Day 5 and still not activated. What a **** show
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Ally L's update05 Nov 2021, 09:44
Reviewer Update
Day 5 and still not activated. What a **** show