Poor service incorrect document sent and charge raised

Item: Vodacom
Rating: 1
Author: Krishnie W

I called to obtain itemized billing. Consultant after confirming she idnt have the previous month and would sentd me 1 October to Current date...she sent me September no October and is now going to charge me for her mistake.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

18 Oct 2024, 08:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Oct 2024, 08:04

Official