Poor service & incompetence
<p>I use text roaming when I travel in Africa on a monthly basis.</p> <p>During the last two weeks this service has failed me and cost me money.</p> <p>In fact when I return to SA I have to spend 30-45 on the phone to Vodacom to get my phone activated again! </p> <p>In most cases the call center staff cannot help me and in other instances they activate the roaming again and my phone does not work.</p> <p>It happened today again.</p> <p>Everythime this happens I have a loss of income.</p> <p>Is it time to test the National Consumer Act?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom came back to me a week after my review. A lady called Kulsoem called me once and mailed me. She never came back to me again and I have mailed her more than once and left messages for me.
Vodcom is still failing me and i am a Red VIP client that pays R 2 150.00 per month for my contract!!!!
Shocking is all I can say.
How do they stay in business!!!!??????
Vodacom came back to me a week after my review. A lady called Kulsoem called me once and mailed me. She never came back to me again and I have mailed her more than once and left messages for me.
Vodcom is still failing me and i am a Red VIP client that pays R 2 150.00 per month for my contract!!!!
Shocking is all I can say.
How do they stay in business!!!!??????
Correction on previous post.
I left messages for her.
This is now a month since me complaint!!!!
It is a pity I have to post a star cause they not worth that one star.
Correction on previous post.
I left messages for her.
This is now a month since me complaint!!!!
It is a pity I have to post a star cause they not worth that one star.