Poor Service / incompetant arrogant untrained personnel

I upgraded my contract in June 2020 without insurance on handset even though they still charge me R139 a month. Covid 19 the excuse why they cant reverse / refund because they work from home and the process have to be done in the official office. Vodacom shop East rand Mall logged a call on my behalf on 29 Dec 2020 to sort out the problem and now the latest excuse the turnaround time is 30 days and I must be reasonable. Previous month I could not buy data because of error to try again but after 4 days the reason on the system point to arrears but in the meantime they admit the payments was not allocated, 29 days after payment was made. but they then cut off my phone for R102 but they ow me more than R700, very poor service , ***