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Abigail N

1 reviews | Active since May 2017

11 Jun 2018, 13:47

POOR SERVICE INCOMPENTENT USELESS VODACOM

After numerous back and forths with regards payments in Dec 2017 and only a reaction after 3 Hello Peter post on 13 and 19 Dec 2017 after I was told that my account is settled and contract stopped by Vodacom I am now told that Vodacom handed me over to the lawyer???? I am ****ed off annoyed and highly irritated with the incompetence and unprofessionalism of the Vodacom. I am now told I am black listed because of R2000 due to Vodacom after numerous fights and extra payments made in December you still feel you have the nerve to tell me I owe a further R2000 and hand me over to the lawyers. VODACOM YOU ARE USELESS *********** *******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Someone better make contact with me with regards this inconvenience to further stretch my patience I can not get hold of the lawyers I have been handed over. POOR SERVICE!! JUST USELESS!!

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2018, 17:04
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

AN
Abigail N's update20 Jun 2018, 15:34
Reviewer Update
Vodacom again I have to be rude to get a service. I was called last week and I was told I would get a clearance email by Friday 15.06.2018 to confirm that my account is settled as the credit note was already processed on 12.06.2018. It is now 20.06.2018 still no email from Vodacom and continues irritating email your lawyers. Yesterday I posted a private message for feedback obviously just like Vodacom I was ignored so now im posting yet another public post to get your action. This cat and mouse game is now really boring can we just be professional and do what needs to be done. WHICH IS SEND ME THE CONFIRMATION EMAIL STATING THAT MY ACCOUNT IS SETTLED AS PROMISED!! Your job cant honestly be that difficult!!!!