Poor service in-store

I took up a new contract on 30 October 2017. I did a sim swap in your Vodacom Mooi River Mall store. The phone had signal for two hours, than lost signal. I called your customer care Friday, 3 November 2017, they did a remote reset. The phone had signal for two hours. I called your customer care on Saturday, 4 November and have been in contact with Mthokozisi. He finally advised me that the sim swap was done incorrectly in-store and I would have to go in-store, request a sim card at no charge, and he would do it for me. I've been speaking to your tech support since 08:00 this morning. Nothing can be done, I must 'complain". HOW RIDICULOUS!!!! THIS IS MY PROBLEM!!!

The manager of your Vodacom store in Mooi River mall tells me even though they understand I cannot get a sim card at no cost because there's NOTHING wrong with the sim, it's a system problem. YET THEY DID NOT DO THE SIM SWAP CORRECTLY!!!!!!!!!!! THIS NEEDS TO BE SORTED OUT NOW!!!!!