1 reviews | Active since Jul 2016
Poor Service in Resolving Issues
In Dec I did an upgrade on my account, Vodacom took it upon themselves to lower my credit limit. I now have to call in every single day to remove the softlock on all my numbers and its extremely frustrating that nobody can resolve the issue. Had just about enough with the contact poor service from Vodacom!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Dasen,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query was addressed and assigned to the relevant supporting team. As per the feedback provided they have increased the credit limit on your account to R4800.
Regards,
Vodacom Consumer Website Team
Dear Dasen,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query was addressed and assigned to the relevant supporting team. As per the feedback provided they have increased the credit limit on your account to R4800.
Regards,
Vodacom Consumer Website Team